Last Updated: October 11, 2024
At Vakil Dial Consultancy, we strive to provide the highest quality legal services to our clients. Our Refund Policy outlines the terms under which we offer refunds for our services. By engaging with our services, you agree to the terms of this policy.
1. General Policy
Refunds are considered on a case-by-case basis and are subject to the terms outlined in this policy. All requests for refunds must be submitted in writing and will be reviewed by our team.
2. Online Legal Services
For online legal services, including consultations and document preparation:
- If you cancel your appointment or request a refund at least 24 hours in advance, you will be eligible for a full refund.
- If you cancel within 24 hours of your scheduled appointment, no refund will be issued.
- If you are dissatisfied with the service provided, please contact us within 7 days of the service completion. We will assess your concerns and determine if a partial or full refund is warranted based on the nature of the complaint.
3. Offline Legal Services
For offline legal services, including in-person consultations and representation:
- If you choose to cancel your appointment at least 24 hours in advance, you will receive a full refund of any fees paid.
- Cancellations made within 24 hours of the appointment will not be eligible for a refund.
- If you are dissatisfied with the service received, please notify us within 7 days of the service completion. We will evaluate your feedback and may issue a partial or full refund based on our assessment.
4. Non-Refundable Services
Certain services may be deemed non-refundable, including but not limited to:
- Fees for services rendered after a consultation has occurred.
- Costs related to third-party services (such as filing fees or document registration) once incurred.
- Any services that have been completed or delivered in accordance with your instructions.
5. Requesting a Refund
To request a refund, please follow these steps:
- Submit a written request via email or through our contact form detailing the service received and the reason for the refund request.
- Provide any supporting documentation or evidence that may assist us in processing your request.
- Allow up to 14 business days for us to review your request and respond.
6. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services after any modifications constitutes your acceptance of the new terms.
7. Contact Us
If you have any questions or concerns regarding our Refund Policy, please reach out to us using the contact details available on our contact page.
By utilizing Vakil Dial Consultancy’s services, you acknowledge that you have read and understood this Refund Policy and agree to its terms.